About Us
Welcome to Portland Lighting, an online store dedicated to providing customers with a simple, transparent, and convenient shopping experience.
We believe shopping should be straightforward from browsing to delivery. That is why we provide clear information about our products, shipping, returns, refunds, and payment options before you place an order.
Our Story
Portland Lighting was created with the goal of making lighting products easily accessible to customers across the United States.
We are committed to providing clear product information, transparent policies, secure payment options, and responsive customer support to help make the shopping experience straightforward from order to delivery.
Our Approach
At Portland Lighting, we focus on making the shopping process clear and convenient for our customers.
We provide:
- Clear product information
- Transparent shipping and delivery details
- A straightforward return and refund process
- Secure payment options
- Customer support for questions and order assistance
Our goal is to help customers understand their purchase and the policies that apply before placing an order.
Shipping & Delivery
We currently offer standard online shipping within the United States only.
Orders are generally processed within 1–2 business days, Monday through Friday, after payment has been confirmed. Standard carrier transit time is generally 3–7 business days, Monday through Saturday, after an order has shipped.
Standard shipping is free for qualifying orders within our United States service area.
Returns & Refunds
We offer a 30-calendar-day return period from the date of delivery for eligible items.
Eligible returns must meet our stated return conditions, and customers are responsible for return shipping costs. Approved refunds are issued to the original payment method within up to 10 days after the returned item has been received, inspected, and approved.
For complete details, customers can review our Return & Refund Policy before making a purchase.
Customer Support
Our team is available to assist with questions about orders, shipping, returns, and other shopping-related concerns.
Store Name: Portland Lighting
Phone: +1 503-624-1489
Email: info@portlandlighting.us
Address: 10120 SW Nimbus Ave C6, Portland, OR 97223, United States
Opening Hours: Pacific Time (PT)
Monday to Friday: 8 AM – 5 PM
Saturday and Sunday: Closed
Response Time: We respond within 24 hours.