Shipping policy

Store Name: Portland Lighting

We are committed to processing and shipping your orders promptly. Below is an overview of our shipping process, processing times, carriers, delivery estimates, and related policies to provide clear and transparent information to our customers.

1. Shipping Area

Service Area: United States

Standard online shipping is available exclusively within the United States. We do not currently ship to international destinations.

2. Processing Time

Orders are generally processed within 1–2 business days (Monday through Friday) after the order has been successfully placed and payment has been confirmed.

Processing time refers to the time required to prepare an order for shipment and does not include carrier transit time.

Orders placed outside our regular business hours or after our daily processing period may be processed on the next available business day.

3. Order Cut-Off Time

Orders received during our regular operating hours will generally be processed within 1–2 business days.

Orders placed when our store is closed may begin processing on the next business day.

4. Transit Time

Carrier transit time is generally 3–7 business days (Monday through Saturday) after the order has been shipped.

Actual delivery times may vary depending on the destination, carrier operations, severe weather conditions, national holidays, high shipping volumes, transportation disruptions, or incorrect or incomplete delivery addresses.

5. Shipping Cost

Standard Shipping: Free

We offer free standard shipping on qualifying orders shipped within our stated United States service area.

If any special shipping charges apply to a specific product or order, those charges will be clearly displayed before you complete your purchase.

6. Shipping Carriers

Depending on the destination, package size, availability, and fulfillment requirements, orders may be shipped using established United States carriers, including:

• USPS
• UPS
• FedEx

The specific carrier used for an individual order may vary based on destination and shipping requirements.

7. Order Tracking

Once your order has been shipped and tracking information becomes available, tracking details will be provided using the contact information submitted with your order.

Please note that tracking information may take a short period of time to become active or update after the package has been handed over to the carrier.

8. Delivery Delays

Portland Lighting is not responsible for delivery delays caused by circumstances outside of our reasonable control.

This may include severe weather, natural disasters, carrier service interruptions, national holidays, transportation network disruptions, high shipping volumes, or incorrect shipping addresses provided during checkout.

If your package appears to be delayed, we recommend checking the tracking information first. You may also contact us for assistance.

9. Incorrect Shipping Address

Customers are responsible for providing an accurate, complete, and valid shipping address during checkout.

If you notice that your shipping address is incorrect before your order has shipped, please contact us as soon as possible. We will make reasonable efforts to assist with corrections before dispatch; however, we cannot guarantee that address changes will be possible once an order has entered the processing or shipping stage.

10. Lost or Damaged Packages

If your package is marked as delivered by the carrier but cannot be located, we recommend checking with household members, neighbors, safe delivery locations around your property, and the local carrier facility.

If your order arrives damaged, please contact us promptly with your order number, a description of the issue, and photographs of the package and product. We will review the situation and work toward an appropriate resolution.

Contact Details

For questions or assistance regarding shipping, order status, delivery, or tracking information, please contact us: