Refund policy
Portland Lighting provides customers with a clear understanding of our return and refund process before making a purchase.
Return Window
Customers have 30 calendar days from the date of delivery to request a return.
The return request must be submitted within this 30-day return period.
Return Eligibility
To be eligible for a return, an item must be unused, in its original condition, free from damage, stains, odors, or signs of use, returned with original tags attached where applicable, and returned with the original packaging.
Specific products may have additional return conditions clearly stated on the applicable product page.
Non-Returnable Items
Customized or personalized products are not eligible for return.
If an item is non-returnable, the restriction will be clearly stated on the applicable product page before purchase.
Customers should contact us before sending an item back if they are unsure whether the item qualifies for a return.
How to Request a Return
To request a return, contact us by phone at +1 503-624-1489 or by email at info@portlandlighting.us.
Please provide your order number, customer name, email address used for the order, the item or items you wish to return, the reason for the return, and relevant photographs when applicable.
We will provide return instructions after reviewing the request.
Please do not send merchandise to our business address without receiving return instructions, as the correct return destination may depend on the order.
Return Shipping Cost
Return shipping fee: Customer responsibility.
Customers are responsible for the cost of shipping an eligible return back to us.
The original standard shipping charge does not apply to our current standard shipping offer because standard shipping is free.
Returns for Incorrect, Damaged, or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us promptly.
Please provide your order number and photographs or other relevant information so that we can review the issue.
If the issue is confirmed to be an error on our part, we will provide an appropriate resolution, which may include a replacement or a full refund.
Return Inspection
Returned merchandise is inspected after it is received.
A refund may be denied if the returned item does not satisfy the return conditions stated above, subject to applicable law.
Refund Processing
After an eligible return is received and approved, the refund will be processed directly to the original payment method.
Refund processing time: Up to 10 days after the return is approved.
The time required for the refund to appear in the customer's account may vary depending on the customer's bank or payment provider.
Restocking Fee
Restocking fee: None.
Portland Lighting does not charge a standard restocking fee for eligible returns.
Exchanges
If an exchange is available for a specific item, customers must contact us before returning the product.
Exchange availability depends on inventory, product specifications, and product availability.
If an exchange is not available, the customer may return the original item and place a new order.
Return Deadline
Returns must be requested within 30 calendar days after delivery.
Items returned after the applicable return period may not be accepted, subject to applicable law.
Refund Method
Approved refunds are issued to the original payment method used to place the order, unless otherwise required by applicable law or agreed upon with the customer.
Refund Policy Changes
Any changes to this Return and Refund Policy will be posted on this page with an updated effective date.
Customers are encouraged to review this policy before making a purchase.
Contact Details
Store Name: Portland Lighting
Phone: +1 503-624-1489
Email: info@portlandlighting.us
Address: 10120 SW Nimbus Ave C6, Portland, OR 97223, United States
Opening Hours: Pacific Time (PT)
Monday to Friday: 8 AM – 5 PM
Saturday and Sunday: Closed
Response Time: We respond within 24 hours.